Returns & Exchanges

At poppi, we want you to love every sip, but due to the perishable nature of our beverages, we cannot accept physical returns. If your order arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of purchase for a resolution.

Return Process

• 1.
  Check Your Order

  Inspect your shipment immediately upon arrival to ensure all cans are intact and the flavors match your order summary.

• 2.
  Gather Documentation

  Take clear photos of any damaged packaging or incorrect items, and keep your order number handy for verification.

• 3.
  Contact Support

  Email our customer experience team at [email protected] with your order details and photos to initiate a claim.

• 4.
  Receive Resolution

  Our team will review your request and issue a replacement shipment or a full refund to your original payment method within 5-7 business days.